RuMa Hotel and Residences

Last stayed in November 2020

Type of room stayed in: Deluxe King

Value – 4/5 (we booked during a promo period where the room has up to 70% discount)
Cleanliness – 4.5/5
Ambiance – 4/5
Staff services – 5/5

Location -Beside the traffic that can be horrible and the construction at some of the roads leading here, I would say the location of this hotel is strategic. It is walking distant to Pavilion and KLCC (two biggest shopping malls at this area). I also walked to Novotel to enjoy a massage first before dinner time.

Lobby – I must admit, I was a little confuse with the design concept of this hotel. I cannot make out what style it is. I can see element of Balinese, Japanese and perhaps some of our own Malaysian element. Or maybe, this is their own crafted identity and I should stop connecting the dots. 🙂 Anyway, the lobby is located at the right hand side of this glorious staircase.

Check in / Check out process – It took a bit of time as they were very busy but they have nice waiting area for the guest.

Staff – This is one of the biggest highlight for me. From the moment I step into the hotel right until I checked-out, I have nothing but praise for their staff and their hospitality. It is top notch. So welcoming, courteous and friendly. It is such a pleasant and wonderful experience when dealing with any of their staff.

The room – Their room is huge. It really feels like going inside a “rumah” (a house). All their furniture, fittings and finishing are really high end and sturdy. It is quality material. The room uses a lot of wood based material (maybe because of the rumah kampung concept)

From the bedroom, it looks and leads straight into a changing area, separating the toilet on one side and the bathtub / shower area at the opposite end. Once again, this area is spacious.

But like I said, my only grip is with the design elements which I can’t decide whether it is to my liking or not.

Hotel F&B – Went to ATAS to try their 5 course fine dining (together with my wife to celebrate our wedding anniversary). I enjoyed the entire experience. Both of us choose slightly different appetizer and main. The food has great taste and unique presentation for each dishes. Plus, their staff service is really first rate!

Hotel parking – Yes, the hotel do have a basement parking and it is convenient.

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