Last stayed in December 2021
Type of room stayed in: Superior Double Room
Value – 4.5/5
Cleanliness – 4/5
Ambiance – 4.5/5
Staff services – 4.5/5
Location – It is located just right beside Sunway Putra Mall which is convenient and there is a LRT attached to it as well. However, as I came during the continuous rain that wrecked havoc in a lot of areas, flash flood was surrounding the road in.
Lobby – Very large and neat looking lobby, located at level 9.
I do initially find it difficult to find the hotel lobby so I ended up going to the mall ground level, walk out from the mall to the hotel and from there, take another lift to the lobby.
But there is actually a lift (look for Sunway Tower lift) that leads you from the mall to the hotel lobby and also another lift at the parking area that has access to the lobby.
Check in / Check out process – It was a very busy weekend. I had to wait about 20 mins before my turn. They do have 5 operational counters but the volume is extremely high that weekend.
Staff – Friendly, warm and service oriented
The room – I stayed at Level 11 (same level as the swimming pool and gym and the hotel has 25 floors).
I really like the colour choice that they made (cyan, grey and beige). They designed it with taste. The room is very neat looking and it is very spacious (it actually look bigger than the photo that I took). The carpet looks very new too; perhaps they have done some refurbishment.
It feels very comfortable to be in this room. It has a very inviting aura. If I have to nitpick, it will be the light switches. It is confusing and as they have around 8 buttons to control the entire lighting system. I couldn’t really figure out which button control which light even by the time I checked out. LOL. I guess too much option for the guest at times is not that good too. However, I must commend, even though they use a lot of white light (instead of the yellow warm light), it still very alluring.
Another item if I have to nitpick is the bedsheet do have some tiny spots stain and some strain of hairs. But beside that, the room certainly exceeded my expectation.
The room do come with amenities of a 4 to 5 stars hotel minus hand towel and bathrobe (cost cutting exercise perhaps).
Hotel parking – It shares the same parking as the mall. It is free of charge (once you validate at the concierge). At the parking, you can look for a entrance that label “Hotel / Grand Ballroom” or else you will be walking blindly like I did.