Last stayed in March 2021
Type of room stayed in: Deluxe King
Value – 4.5/5
Cleanliness – 4.5/5
Ambiance – 4.5/5
Staff services – 5/5
Location – Very centralised. Within walking distance to Jalan Alor and shopping malls like Pavilion and Lot 10. Good surrounding network of public transportation. Walked to Sao Nam, Tengkat Tong Shin for dinner during my stay (one of my favourite Vietnamese restaurant).
Lobby – A cosy reception area with their cafe just right behind.
Check in / Check out process – It was slightly chaotic as they were very busy and things were picking up after the MCO.
Staff – Very friendly and always service with a genuine smile (despite it being a busy day for them).
When I was checking in, there was a guest who don’t speak much English who were asking about internet connection. I can sense the staff doesn’t understand much of what he says and vice versa. But yet, the staff was calm and tried his level best to explained to him. As it went on, I offered my help to translate with my limited Mandarin vocabulary (lol)
The room – The room has Netflix (haha). The room also has a huge sephia tone photo at the head of the bed which I feel compliment the wood / timbre aesthetic a lot. They use timbre strip as their flooring (felt very homely as well). The room is spacious, clean, good lighting, nice bed / pillow and complete with all amenities that a standard 4 to 5 stars hotel provides.
Hotel facilities – They have a very photo worthy swimming pool but it was packed so didn’t venture any further beside standing at the entrance.
Hotel parking – They have an outdoor parking but it can be quite packed on the weekend. As I dislike the traffic at that area, I came by MRT which take me 10 mins to walk from Bukit Bintang MRT station to the hotel.